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Emerging Insights

Emerging Insights is a regular information series of the ILO's Microinsurance Innovation Facility that provides bite-sized lessons from microinsurance practitioners. Learn more about a specific insight by clicking on the Emerging Insights column. You can also sort the Emerging Insights by Release Number, Theme, or Source by clicking on the column heading.

Release # Theme Source Emerging Insight
1 consumer education South African Insurance Association (SAIA) & CARE India and Bajaj AllianzCooperative Insurance Company, Kenya Ad-hoc consumer education is a waste of money
2 client value Cooperative Insurance Company, Kenya High client satisfaction with microinsurance does not guarantee success
3 Business Processes and IT IFFCO-Tokio General Insurance, India Identification technology can reduce fraudulent claims and help make cattle insurance sustainable
4 client value Protecta Compañía de Seguros, Peru Adding tangible benefits to a life insurance product can make it more attractive
5 Business Processes and IT Max New York Life, India With advancements in mobile telecommunications, call centres can play a major role in educating and servicing clients
6 demand Seguros Futuro Personalized attention and education are key to building trust and stimulating demand
7 consumer education A study on marketing rainfall insurance in India Financial education can influence consumer behaviour
8 Business processes, product design Palmyrah Workers' Development Society (PWDS), India Involving the community during the product development stage builds confidence and encourages members to self-regulate
9 client value A study examining the determinants of health care access in Senegal Insured are more likely to access health care than the uninsured, especially among the poorest
10 claims analysis VimoSEWA, India Segmenting claims data can provide insights into interventions to reduce claim costs
11 Pilot Testing Microfund for Women, and Women’s World Banking, Jordan A properly structured pilot can enable a more successful product launch
12 Claims analysis VimoSEWA, India Prescription for improved health claims analysis: focus on diagnosis
13 client value A study measuring willingness-to-pay for a community-based health insurance scheme in Cameroon Greater community involvement = greater willingness-to-pay for community-based health insurance
14 Product definition Swayam Shiskan Prayog (SSP), India Policy definitions can have unintended consequences

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