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Key Performance Indicators

 

Date of pilot launch: October 1st, 2009

Coverage Indicator

Oct 2009

Jan 2010

July 2010

May 2011

Number of policies

NA

413

1,192

2,201

Number of covered lives

NA

1,723

5,055

9,133

Growth Rate

NA

NA

NA

NA

Coverage Ratio

NA

1%

2.2%

7-9%

Renewal Rate

NA

NA

NA

~25%

Percent policies BPL

NA

44%

44%

~52%

 

 

ClientService Indicators

Oct 2009

Jan 2010

July 2010

May 2011

Time to create a policy

NA

30

30

30

Number of claims settled – cashless

NA

6

117

697

Number of claims settled – reimbursement

NA

2

NA

40

Number of claims rejected – cashless

 NA

NA

22.5% by insurer & 2.5% by CHF

15.5% by insurer & 2.1 % by CHF

Number of claims rejected- reimbursement

NA

0

2

NA

Days to pay out of network claims

NA

NA

60

NA

 Per cent Out Of Pocket cost

NA

14%

NA

36%

 

HealthIndicators

Oct 2009

Jan 2010

July 2010

May 2011

Claims incidence ratio

NA

3.2%

7.5%

8.90%

Claims frequency by age category

NA

Not evaluated

Not evaluated

Not evaluated

Length of Stay (days)

NA

3.8

3.8

4.6

Average claim amount

NA

90 USD

108 USD

96 USD

Number of members with OPD visit/year

NA

106

715

6,026

Number of non-members with OPD visit/year

NA

418

463

Not evaluated

Average pharmacy cost pmpy

NA

0.91 USD

0.58 USD

0.6 USD

Average savings OPD

NA

0.40 USD

0.47 USD

0.8 USD

 

Financial

Oct 2009

Jan 2010

July 2010

May 2011

Earned premium

NA

0.40 USD

4,175 USD

 53,332 USD

Net Income Ratio

NA

Not evaluated

- 660%

Not evaluated

Incurred Expense Ratio

NA

Not evaluated

217.9%

Not evaluated

Claim ratio (from insurer partner for hospitalization policy)

NA

102%

206%

118% (settled claims only)

Claim ratio CHF

NA

Not evaluated

248%

141%

Value of rejected claims

NA

Not evaluated

5,174 USD

pending

Operating Expense, CHF (per life)

NA

Not evaluated

4.78 USD

Not evaluated

Pharmacy distribution expense (per life)

NA

Not evaluated

1.62 USD

Not evaluated

Total Rx value              

NA

US$483

908 USD

US$ 7,860

Total Savings for members           

NA

US$44

457 USD

US$  10,481

 

Date of last Learning Journey update:  November 2011